Question 1

How do I register my company on DoorsDesk?

Accepted Answer

Click «Registration» and choose who you are in the market: it decides which section of «Companies» shows you. Fill in the name, contacts, brands and keywords. A 6-digit code comes to your e-mail — enter it. After the check the DoorsDesk team sends a letter that you can sign in. You can also sign up with Google, without a password.

Question 2

How much does registration cost?

Accepted Answer

Registering a company is free. Only some services are paid: stores on the map, photos and videos in the blog, advertising. You see the price of each in your account before you order; the invoice comes by e-mail.

Question 3

Why is my account not active yet?

Accepted Answer

The DoorsDesk team checks new companies. Make sure you entered the 6-digit code from the e-mail. After the check you get the letter «Done! Your company is approved, you can sign in». No letter? Look in Spam and the «Updates» tab of Gmail, or write to us.

Question 4

How do I sign in with Google?

Accepted Answer

On the sign-in or sign-up page click «Continue with Google» and choose the account. No password is needed. Use the Google e-mail your company is registered with.

Question 5

How do I sign in with a QR code from my phone?

Accepted Answer

Open «Sign in» on the computer — there is a QR code. Point the camera of a phone where you are already signed in to DoorsDesk and confirm on the phone. The computer signs in by itself. The code lives briefly: if it expired, click «Show a new code».

Question 6

I forgot my password — what do I do?

Accepted Answer

On the sign-in page click «Forgot your password?» and enter your e-mail. A letter with a link comes: it works once and for one hour. Set a new password. If you sign in with Google, you need no password — click «Continue with Google».

Question 7

How do I choose my own address doorsdesk.com/name?

Accepted Answer

My account → «My page» → «Your address». Latin letters, digits and hyphens, 3 to 30 characters. Free. Print it on business cards, in catalogs and in your e-mail signature. After a change, the old address leads to the new one for a year.

Question 8

How do I add my company logo?

Accepted Answer

«My page» → «Company logo». PNG, JPG, WebP or AVIF up to 2 MB, at least 400 px on the longer side; best a 400×400 square on a transparent or white background. The logo shows in a circle on the company page, in lists and in the header of your account.

Question 9

How do I show my messengers and WeChat QR?

Accepted Answer

«My page» → «Messengers»: the phone with messengers, your Telegram username (e.g. @doorsdesk) and the picture of your WeChat QR code (in WeChat: Me → My QR code → save image). On the company page they become QR codes, seen by those signed in to the portal.

Question 10

How do I get into several sections of «Companies»?

Accepted Answer

Your company is already in the section of the activity chosen at sign-up. Tick the other sections in «My page» → «Sections of “Companies”» and click «Save the sections».

Question 11

What are keywords and why do I need them?

Accepted Answer

The words people find you by: materials, kinds of doors, services — «veneer», «interior doors», «hardware». Up to 20 words; the more precise, the more often you are found. The portal translates them into other languages itself. You change them in your account on the «Brands» page.

Question 12

How do I add a brand?

Accepted Answer

My account → «Brands»: start typing the name and pick the brand from the list of the portal. Not there? Send a «Brand request»: we check it within 1 working day and tell you by e-mail.

Question 13

How do I upload my catalog?

Accepted Answer

My account → «Upload catalog». A CSV, Excel (.xlsx) or XML (YML) file up to 20 MB. Show which column is the SKU, the name, the price and so on, check the result and send it for moderation. The check takes up to 24 hours; the result comes by e-mail. An SKU that is already there is updated.

Question 14

How do I show or hide prices?

Accepted Answer

My account → «My catalog» → the tick «Show prices of the items». It is on by default. Untick it, and your doors in the SnapDoors Pro app show no «Prices from …».

Question 15

How do I add a store to the map?

Accepted Answer

My account → «My stores» → «New store». Type the address — the pin appears on the map by itself; check it. Add the opening hours, phones, a photo and the brands you sell: buyers find you by brand. The first store adds your company to the «Retail stores» section.

Question 16

The pin on the map is in the wrong place — what do I do?

Accepted Answer

«My stores» → «Edit store». Drag the pin to the right place and click «Save». If the address was not found, click on the map and the pin goes there.

Question 17

What photo does a store need?

Accepted Answer

A horizontal photo of the store window or the showroom, 4:3 — for example 1600×1200 px, at least 800×600. JPEG, PNG or WebP up to 10 MB.

Question 18

How much does a store on the map cost?

Accepted Answer

Each store is paid separately, for a quarter at once. You see the price in «My stores» when you order. With a promo code the first store is free and each next one is 50 % off. A new store must be paid within 3 days, or it is hidden from the map; after payment it comes back.

Question 19

How do I write a blog post?

Accepted Answer

My account → «Blog» → «+ New publication». The free blog: text up to 5,000 characters, a 32:9 header, a logo and 1 link to your site. The paid one adds photos inside the post. Send it for moderation: the check takes up to 1 working day, and we tell you by e-mail when it is published. AI can write the title and description for Google.

Question 20

How do I add a video to the blog?

Accepted Answer

Choose «Blog with video» and add a «Video 9:16» block: a link to a clip of up to 60 seconds on YouTube, Bilibili, Douyin, Tencent Video, Youku or iQiyi, a 9:16 cover and up to 1,000 characters of text. A clip is paid for a year; photos and clips can be mixed in one post.

Question 21

How do I post a vacancy?

Accepted Answer

My account → «My vacancies» → «New vacancy» → «Publish». The vacancy appears on the site at once and stays 60 days; then you can extend it. Free.

Question 22

How do I post my CV?

Accepted Answer

«Careers» → «Post your CV». No account is needed: fill in the form and open the link from the e-mail — the CV stays on the site for 60 days. The same link lets you change, close or extend it. You can hide the CV from your own company and from Google.

Question 23

How do I buy an ad in the carousel?

Accepted Answer

My account → «My advertising»: choose a block on the carousel scheme (the portal or the home page of the site), the region, the dates and the place. The invoice comes by e-mail at once, and the place is held for you for a few days until payment. The minimum period and the price show while you order; the whole world gets a discount.

Question 24

How do I pay an invoice?

Accepted Answer

The invoice comes as a PDF by e-mail and is in your account under «Invoices». Pay by the bank details in it — the status updates as soon as the payment arrives. If the invoice has a «Pay by card» button, you can pay by card too.

Question 25

How do I change my e-mail or password?

Accepted Answer

Password: on the sign-in page click «Forgot your password?» — a link comes to set a new one. We change the e-mail of the company: write to us from the current e-mail which one to set.

DoorsDesk WIKI: questions and answers

Popular questions

Sign-up and sign-in

Company page

Catalog and brands

Shops and the map

Blog and videos

Jobs and CVs

Advertising

Invoices and payment

Account and security